Checking
and alarm calls
from elevators
Solutions for control calls to demonstrate the functionality of emergency communication equipment as mandated by European standards.
European standards EN 81-28 and EN 81-70 require elevators to perform checking calls to prove their functionality. If person got trapped in the cabin and two-way emergency communication wasn’t working, it would be a disaster.
Call Center for elevators allows you to use this SW solution for management of your elevator communicators, handle alarm and control calls. You can get detailed overview of your calls from the elevator as well as possibility to export them, archive, etc.
Take advantage of the Cloud solution and connect from anywhere in the world. Local numbers for checking and alarm calls are available for each country.
![sw2n](https://elevators.bmcom.com/wp-content/uploads/2023/11/sw2n.webp)
MANAGEMENT OF CONTROL AND ALARM CALLS
Make use of our software to manage your control and alarm calls. The software archives the control-call logs, making them auditable in line with the EN 81-28 standard.
WITHOUT ADDITIONAL HARDWARE
2N® Call Centre is a software-only solution for lifts. It makes use of VoIP connection, and so does not need any additional hardware to operate.
SUPPORT FOR CPC AND P100 PROTOCOLS
Thanks to its support for CPC and P100 protocols, you can connect any compliant lift communicator; Regardless of type or manufacturer.
REMOTE MONITORING AND CONTROL
You get real time 24/7 monitoring of all connected lifts or lift communicators with visualization and alert options.
INTEGRATED VOIP PHONE
Use the integrated VoIP phone for handling alarm calls.
CONTROL AND ALARM CALL MONITORING
Being monitored means you get a complete record and report on calls, which can be stored and exported at any time to suit user needs.
LIFT CABIN VIEW-PORT
Use the camera module to have visual information from lift cabin.
WELL-ARRANGED GRAPHICAL DISPLAY
Our application allows you to display the geographical location and status of each of the lifts and the installed components and to verify they are connected up and operational.
VOIP COMMUNICATION
All voice communication with the server is done using VoIP. This saves you from having to install any additional equipment for establishing communication.
USER RIGHTS MANAGEMENT
Each lift installation can be easily made accessible solely to the respective elevator companies and users entitled to access them.
A COMPLETE SW SUITE
In addition to the Call Centre software we also offer other software applications, e.g. for the configuration and management of servers, lifts, users, etc.
Offer of tariffs
Choose the solution package that suits your needs.
If you don’t find what you’re looking for, contact us and we’ll prepare a quote just for you.
Tariff
S
€625/month
Number of elevators
up to 1000
Extra elevator license
€0.5/month
- Checking calls
- Smart checking calls
- Monthly report
- Alerts
- Customer support
- Individual checking calls
- Technical calls
- Alarm calls
- Dedicated Environment
- Dedicated phone number
Tariff
M
€1,400/month
Number of elevators
up to 2500
Extra elevator license
€0.38/month
- Checking calls
- Smart checking calls
- Monthly report
- Alerts
- Customer support
- Individual checking calls
- Technical calls
- Alarm calls
- Dedicated Environment
- Dedicated phone number
Tariff
L
€2,350/month
Number of elevators
up to 5000
Extra elevator license
contact us
- Checking calls
- Smart checking calls
- Monthly report
- Alerts
- Customer support
- Individual checking calls
- Technical calls
- Alarm calls
- Dedicated Environment
- Dedicated phone number
Tariff
CUSTOM
contact us
Number of elevators
contact us
Extra elevator license
contact us
- Checking calls
- Smart checking calls
- Monthly report
- Alerts
- Customer support
- Individual checking calls
- Technical calls
- Alarm calls
- Dedicated Environment
- Dedicated phone number
FAQ
What are Smart Checking calls
While checking calls are answered which may lead to cost, smart checking calls are rejected, yet registered as checking call, thus saving on operating cost.
What are individual checking calls
While EN81-28 norm directs checking calls to be performer every 3 days, individual checking calls allow you to set up more frequent calls
Can I have dedicated phone number for my elevators that no one else can use?
Yes, this is possible and requires you as customer to register, maintain and operate functionality of such number.